Thanks to its branched network, the assistance centers are able to resolve unexpected events promptly and manage the rapid supply of spare parts.
Assistance and services are always in the foreground at SIEL, which offers its customers a vast range of support activities and customizable packages to best respond to every need, providing initial consultancy with qualified and specialized staff, installation, testing and ordinary and extraordinary maintenance.
A toll-free number with qualified staff to promptly answer questions and direct the customer towards tailor-made services.
A network of professionals trained to assist you anywhere and at any time, 24 hours a day, 24 days a year without exceptions because SIEL knows the value of rapid and timely intervention, and customer satisfaction. A toll-free number with staff always available, able to promptly answer your questions and support you with services tailor-made for you.
The advanced Tele Global Service monitoring software allows you to reduce any distance by keeping you constantly updated, even over thousands of kilometres.
SIEL offers a range of options that can be integrated to guarantee total assistance on the products, following the customer in all his activities, maximizing the effectiveness of the service through precise planning of maintenance activities.
The SIEL Service helps its customers by combining periodic check-ups with:
- right of priority intervention availability
- availability 24 hours a day every day of the year including holidays
- rapid interventions (within 2 working hours of the call)
- travel and labor costs included
- delivery and replacement of original spare parts
The SIEL Service always acts with an eye towards the future, in an effective, efficient and above all preventive manner.