UPS COMUNICATIONS
TELEGLOBAL SERVICE

This remote telediagnostic system is used on all the UPS devices produced and installed by SIEL. The Customer is thus relieved from every task concerning the correct management of his UPS system. SIEL performs the control through the following procedures.

POLLING, the cyclical automatic control provided by SIEL Customer Service, according to preset recurrence

ON CALL COMMUNICATION, the control which follows the call of the
Customer Centre operator

ON ALARM CALL, the signal coming from the UPS group to the Customer Centre and directly to the technical manager and/or to the user via sms on his portable phone and via e-mail

This diagnostic control program is very effective with an unlimited number of systems,
made up of max eight UPS each. Both machine-machine communication and SIEL’s
assistance take place via either telephone lines or GSM.

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